We only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
In order for us to process your order we will ask for personally identifiable information relating to you including your name, address, phone number, e-mail address and credit/debit card details.
Please note, we do no store any financial details at Pancake HQ. All financial transactions are processed by either Shopify or Paypal, depending on which checkout option you select.
We will only use your personal information for the purpose(s) for which you provide it to us – these are day-to-day necessities in order to get your pancakes to you and include responding to your enquiries, handling orders, delivering items, processing payments, communicating with you about orders, products, services and promotional offers.
When you order through www.thelittlepancakecompany.com, you will be automatically added to our mailing list. This is so that we can email you regarding your order, and because we figure that if you like us enough to buy from us, you will hopefully like the delicious things we talk about in our newsletters (and the discount codes!). If that's not the case, then just unsubscribe when you receive your first newsletter from the bottom of the email itself, or email us at firstname.lastname@example.org.
We do not pass on personal details of our customers to third parties, except where required to do so by law.
We use traffic log cookies to identify which pages are being used. This is super helpful for us as it allows us to analyse data about webpage traffic – it helps us understand which recipes and products are the most popular, and whether anyone ever reads our blog!
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We love to receive your photos so we can see how your pancakes turned out. We define ‘content’ as any photos or videos of pancakes made from our pancake mixes, photos or videos of products you have purchased from us, or words to describe your purchased goods or shopping experience.
Any content that you choose to share with us may be used by The Little Pancake Company in media channels including paid promotion. If the content is in image or video format, we will credit the author either by using your first or first and last name, or by referring to your username for the social channel via which you shared the content with us. If you do not wish for your images or words to be shared, or require your full name to be used, then please mention this when contacting The Little Pancake Company and sharing any content.
We hope that these terms and conditions are clear – they are in place to help all of us have a safe and happy pancake experience. By visiting The Little Pancake Company, you accept and consent to the practices described above. From time to time we may revise our terms and conditions and any changes will be posted on this page.