Food items may not be returned, refunded or exchanged unless damaged on arrival. If your goods received are faulty or damaged then please contact us by sending an email to firstname.lastname@example.org within 48 hours of delivery.
Goods returned for exchange must be in the condition you received them to allow us to assess any damages. This offer applies for 14 days from the date of purchase and is in addition to your statutory rights. In the rare event you receive product that is faulty, please return the item(s) within 14 days for a refund or exchange to: The Little Pancake Company, Skyview House, 9 Churchfield Road, Chilton Industrial Estate, Sudbury, Suffolk, CO10 2YA. To speed up your return, please contact us prior to returning items so that we can issue you with a returns reference.
Our pancakes are shipped by Royal Mail Signed For Delivery 2nd Class and require somebody to sign for the package. Orders over 2kg are sent via Parcel Force. If you are not at home, Royal Mail / Parcel Force will try to redeliver, or will leave your package at your local depot. We cannot be held responsible for any spoilage of goods that occurs if you do not collect your goods from the depot within 72 hours.
For all returns, please give full details of the reason for the return. When returning goods, please obtain and keep your certificate of postage as you will need this as your proof of return.