Please note that in the current COVID-19 circumstances we are operating a skeleton staff and dispatch may take longer than usual. We are dispatching as quickly as possible
All prices on our website exclude delivery charge, however orders over £20 have free standard delivery.
Standard delivery is charged at £3.95 and we aim to dispatch standard deliveries within 2 working days, and we will send you an email to confirm dispatch.
Standard delivery is by Royal Mail 48. If you are not at home, Royal Mail will leave a card and your package will be taken to your local depot. We cannot be held responsible for any spoilage of goods that occurs if you do not collect your goods from the depot within 72 hours and should non collected items be returned to us, there will be a charge to resend.
If you need your order in a hurry, please select Express delivery which will be sent via DPD. Prices are as follows:
Next day delivery - £6.95
Saturday delivery - £14.95
Please note that in the current Coronavirus circumstances, we CANNOT guarantee delivery will be next day although your order will be sent by courier on a next day/Saturday service if selected.
In usual circumstances, Express delivery orders will be sent within 1 working day with an order cut off time of 11.30am. Please ensure you enter your email address carefully during the checkout process as you will not receive an order confirmation or dispatch notice if your email address is typed incorrectly. In the event that you do not receive an order confirmation within 2 hours of placing your order, please email us at email@example.com.
Express and Saturday Delivery orders will be sent by DPD and will be with you within 1-2 days of ordering. Please contact us is you require confirmation as to when your parcel is likely to arrive.
At certain times of the year delivery may take longer and these prices are for delivery to Mainland UK destinations. Delivery to UK Islands and Highlands may be subject to additional postage costs.
Your order will be processed as soon as we receive your payment through PayPal. Don't worry, you can pay with your credit or debit card through Paypal even if you don’t have a PayPal account. You can also checkout with a credit or debit card using Shopify Payments.
Out of stock items should appear as unavailable in our store but in the unlikely event of a pancake mainframe malfunction, you will be contacted with the expected delivery date of your order, along with the option to cancel your order if you would rather not wait, or select an alternative product or flavour of equal value.
While we strive to deliver your pancake goodies as soon as possible, we cannot be held responsible for any items that fail to arrive in time due to events beyond our control, such as postal error.
Please contact us if you are interested in delivery outside the UK.