All prices on our website exclude delivery charge. Delivery is charged at £2.95 for orders up to 4kg (1 pancake mix weight approx 0.35kg), £8.95 for orders between 4kg and 25kg.
We aim to dispatch standard deliveries within 2 working days, and we will send you an email to confirm dispatch.
Standard delivery is by Royal Mail 48. If you are not at home, Royal Mail will leave a card and your package will be taken to your local depot. We cannot be held responsible for any spoilage of goods that occurs if you do not collect your goods from the depot within 72 hours.
If you need your order in a hurry, please select Express delivery which will be sent via DPD. Prices are as follows:
Next day delivery - £8.95
Saturday delivery - £14.95
Express delivery orders will be sent within 1 day with an order cut off time of 12 noon. Please ensure you enter your email address carefully during the checkout process as you will not receive an order confirmation or dispatch notice if your email address is typed incorrectly. In the event that you do not receive an order confirmation within 2 hours of placing your order, please email us at firstname.lastname@example.org.
Express and Saturday Delivery orders will be sent by DPD and will be with you within 1-2 days of ordering. Please contact us is you require confirmation as to when your parcel is likely to arrive.
Your order will be processed as soon as we receive your payment through PayPal. Don't worry, you can pay with your credit or debit card through Paypal even if you don’t have a PayPal account. You can also checkout with a credit or debit card using Shopify Payments.
Out of stock items should appear as unavailable in our store but in the unlikely event of a pancake mainframe malfunction, you will be contacted with the expected delivery date of your order, along with the option to cancel your order if you would rather not wait, or select an alternative product or flavour of equal value.
While we strive to deliver your pancake goodies as soon as possible, we cannot be held responsible for any items that fail to arrive in time due to events beyond our control, such as postal error.
Unfortunately, we are unable to deliver outside of the UK at this time.