All prices on our website exclude delivery charge. Delivery is charged at £3.50 for orders up to 2kg, £7.50 for orders up to 5kg and £14.95 for orders over 5kg in weight. Please note that coupon codes such as 10% off will refer to your total basket value before delivery unless otherwise stated, and as such, a £3.50 delivery charge will still be applied to your order.
Our pancakes are shipped by Royal Mail Signed For Delivery 2nd Class and require somebody to sign for the package. If you are not at home, Royal Mail will try to redeliver, or will leave your package at your local depot. We cannot be held responsible for any spoilage of goods that occurs if you do not collect your goods from the depot within 72 hours.
Orders over 2kg are sent via Parcel Force and should arrive within 1-2 working days of dispatch.
We aim to dispatch your delivery within 1-2 working days, and we will send you an email to confirm dispatch. Please ensure you enter your email address carefully during the checkout process as you will not receive an order confirmation or dispatch notice if your email address is typed incorrectly. In the event that you do not receive an order confirmation within 2 hours of placing your order, please email us at email@example.com.
Your order should arrive within 3-5 days of dispatch, as per Royal Mail 2nd Class Delivery standards. All orders should arrive in no more than 10 days. Your order will be processed as soon as we receive your payment through PayPal. Don't worry, you can pay with your credit or debit card through Paypal even if you don’t have a PayPal account. You can also checkout with a credit or debit card using Shopify Payments.
Out of stock items should appear as unavailable in our store but in the unlikely event of a pancake mainframe malfunction, you will be contacted with the expected delivery date of your order, along with the option to cancel your order if you would rather not wait, or select an alternative product or flavour of equal value.
While we strive to deliver your pancake goodies as soon as possible, we cannot be held responsible for any items that fail to arrive in time due to events beyond our control, such as postal error.
Unfortunately, we are unable to deliver outside of the UK at this time.